Service für Gigaset A270A
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Antworten auf häufig gestellte Fragen
Top 10 FAQs
- First steps for troubleshooting
-
Which batteries should I use for the Gigaset handset?
Recommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:Battery Type Supplier
Voltage
[V]Capacity
[mA]Supplier 's Type
NiMH AAA
SHP
1,2
300
44AAAJ300
NiMH AAA
Suppo
1,2
300
HSY-AAA0.35-C
NiMH AAA
GP
1,2
400
XSRHCD43C001
NiMH AAA
SHP
1,2
400
44AAAJ400
NiMH AAA
Suppo
1,2
400
HSY-AAA0.40-C
NiMH AAA
GP
1,2
550
XSRHCH53D007
NiMH AAA
SHP
1,2
550
44AAAJ550
NiMH AAA
Suppo
1,2
550
HSY-AAA0.55-C
NiMH AAA
GP
1,2
650
XSRHC073D001
NiMH AAA
SHP
1,2
650
44AAAJ700
NiMH AAA
Suppo
1,2
650
HSY-AAA0.65-C
NiMH AAA GP
1,2
750
XSRHCH73D000
NiMH AAA
SHP
1,2
750
44AAAJ800
NiMH AAA
Suppo
1,2
750
HSY-AAA0.75-C
NiMH AA
GP
1,2
1200
GP130AAHCR
NiMH AA
SHP
1,2
1200
50AAJ1200
NiMH AA
Suppo
1,2
1200
HSY-AA1.25-C
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Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider. -
Notes on operating a Gigaset phone on the analog telephone connection of a router or modem
If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:
- Use the phone cable from the Gigaset packaging.
- If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
- Connect the cable to the router`s phone jack / phone port / FON port.
- Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
- Please make sure that your internet connection is working.
If the problem persists, please contact your provider. -
Base reset
- Unplug the power-supply unit from the socket.
- Press and hold down the paging key on the base station.
- Plug in the power-supply unit again.
- Keep the paging key on the base station pressed.
- Release the paging key after 3 seconds.
PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000. - Unplug the power-supply unit from the socket.
-
Why is the charge level not displayed correctly when I insert full batteries into the Gigaset?
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
-
Can I also use NiZn (Nickel Zinc) batteries for the Gigaset handset?
NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.
-
At what temperatures should batteries be charged and discharged?
Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures. -
Why is there always the wrong time and date in the display?
If your phone receives the date and time during calling line display (e.g., via your network provider, a router or PABXs), you can specify whether this data should be copied to your phone:
Press the key sequence:
MENU * # 0 5 # 7 3
Press one of the following keys to specify, when this data should be copied to your phone:
- 0 Never
- 1 Once, in case the date/time is not set on your phone
- 2 Always Your selection is displayed (e.g. 2)
- Press the display key OK.
-
How can I set up date and time?
Set the date and time so that the correct date and time can be assigned to incoming calls, and so that the alarm can be used.
- Press MENU
- Select Settings and OK
- Select Date/Time and OK
- Enter date (enter the day, month and year in 6-digit format) and OK
- Enter time (enter hours and minutes in 4-digit format) and OK (display message: Saved)
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B
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Batterie
-
At what temperatures should batteries be charged and discharged?
Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures. -
Can I also use NiZn (Nickel Zinc) batteries for the Gigaset handset?
NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.
-
Which batteries should I use for the Gigaset handset?
Recommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:Battery Type Supplier
Voltage
[V]Capacity
[mA]Supplier 's Type
NiMH AAA
SHP
1,2
300
44AAAJ300
NiMH AAA
Suppo
1,2
300
HSY-AAA0.35-C
NiMH AAA
GP
1,2
400
XSRHCD43C001
NiMH AAA
SHP
1,2
400
44AAAJ400
NiMH AAA
Suppo
1,2
400
HSY-AAA0.40-C
NiMH AAA
GP
1,2
550
XSRHCH53D007
NiMH AAA
SHP
1,2
550
44AAAJ550
NiMH AAA
Suppo
1,2
550
HSY-AAA0.55-C
NiMH AAA
GP
1,2
650
XSRHC073D001
NiMH AAA
SHP
1,2
650
44AAAJ700
NiMH AAA
Suppo
1,2
650
HSY-AAA0.65-C
NiMH AAA GP
1,2
750
XSRHCH73D000
NiMH AAA
SHP
1,2
750
44AAAJ800
NiMH AAA
Suppo
1,2
750
HSY-AAA0.75-C
NiMH AA
GP
1,2
1200
GP130AAHCR
NiMH AA
SHP
1,2
1200
50AAJ1200
NiMH AA
Suppo
1,2
1200
HSY-AA1.25-C
-
Why is the charge level not displayed correctly when I insert full batteries into the Gigaset?
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
-
-
-
D
-
Date & Time
-
How can I set up date and time?
Set the date and time so that the correct date and time can be assigned to incoming calls, and so that the alarm can be used.
- Press MENU
- Select Settings and OK
- Select Date/Time and OK
- Enter date (enter the day, month and year in 6-digit format) and OK
- Enter time (enter hours and minutes in 4-digit format) and OK (display message: Saved)
-
Why is there always the wrong time and date in the display?
If your phone receives the date and time during calling line display (e.g., via your network provider, a router or PABXs), you can specify whether this data should be copied to your phone:
Press the key sequence:
MENU * # 0 5 # 7 3
Press one of the following keys to specify, when this data should be copied to your phone:
- 0 Never
- 1 Once, in case the date/time is not set on your phone
- 2 Always Your selection is displayed (e.g. 2)
- Press the display key OK.
-
-
-
F
-
First steps for troubleshooting
- First steps for troubleshooting
-
Notes on operating a Gigaset phone on the analog telephone connection of a router or modem
If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:
- Use the phone cable from the Gigaset packaging.
- If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
- Connect the cable to the router`s phone jack / phone port / FON port.
- Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
- Please make sure that your internet connection is working.
If the problem persists, please contact your provider.
-
-
N
-
Notes on Caller ID (CID)
-
Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.
-
-
-
O
-
Operating a Gigaset at routers
-
Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider. -
Notes on operating a Gigaset phone on the analog telephone connection of a router or modem
If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:
- Use the phone cable from the Gigaset packaging.
- If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
- Connect the cable to the router`s phone jack / phone port / FON port.
- Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
- Please make sure that your internet connection is working.
If the problem persists, please contact your provider.
-
-
-
R
-
Reset Prozedur
-
Base reset
- Unplug the power-supply unit from the socket.
- Press and hold down the paging key on the base station.
- Plug in the power-supply unit again.
- Keep the paging key on the base station pressed.
- Release the paging key after 3 seconds.
PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000. - Unplug the power-supply unit from the socket.
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