Service für Gigaset C430A GO

This function is available after an update to the software version 223 or higher. When the black list function is activated, calls from black list numbers are not indicated or are only indicated in the display. These settings apply to all registered handsets.

In the blacklist must be deposited the number with area code.

Instructions for creating a Black list

Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.

NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

Recommented batteries:

For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.

List of approved and recommended batteries:

It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

The following procedures allow changing the date/time format from EU to US and vice versa:

EU format --> US fomat

In IDLE mode press the keys Menue * # 87 #

US format --> EU fomat

The problems when connecting to the incoming

e-mail server may have the following causes:

• Your Gigaset is connected to the Internet.
• Incomplete entries for name of incoming e-mail server, user name and/or password. Please note that the server has to use the POP3/POP3S protocol (IMAP protocol is not supported!)
• Temporary problems with the incoming e-mail server (server is down or is not connected to the Internet).
• The permitted number of VoIP connections has already been reached.

Solutions:

• Make sure that your Gigaset is connected to the internet
• Check the e-mail settings in the Web configuration.
• Try again later.

No, the device connects the server and the mails can be read online. You can delete the Mails on the server with an separate procedure.

No, IMAP is not supported.

Your handset can be used to notify you of new e-mail messages on your

POP3/POP3S server and to display the incoming e-mail list and all or

parts of the message text.

Prerequisites:

• Your base is connected to the Internet.
• You have set up an e-mail account with an ISP.
• The incoming e-mail server uses the POP3/POP3S protocol
• You have stored the name of the incoming e-mail server and your personal access data (account name, password) in the phone via the Web configurator.

To enable the e-mail notification, open the menu Settings - E-Mail in the Web-Interface and save the access data for your mailbox on the phone:

Authentication name:

Enter your username or e-mail account name as agreed with the Internet provider (maximum 74 characters).

Authentication password:

Enter the password agreed with your provider for accessing the POP3/POP3S server (maximum 32 characters; case-sensitive).

POP3 Server:

Enter the name of the POP3/POP3S server (maximum 74 characters).

Example: pop.theserver.com.

POP3 Server port:

Enter the communication port used on the POP3/POP3S server (number between 1 and 55,000).

The default setting is port 110. Enabling the Secure Connection (SSL) function automatically changes the port number to 995.

Check for new e-mail:

Select the time interval from the list at which your phone should check if new messages have arrived via your POP3/POP3S server.

Select Never to disable the check.

Select one of the other values to enable the check for new e-mail messages.

Secure Connection (SSL):

Indicate whether the phone should be authenticated with the POP3S server via a secure connection (POP3S via SSL/TLS).

• Select Yes to enable the encryption. A prerequisite for successfully establishing a connection to the POP3S server is that a server and a client certificate have been saved on the base station. Enabling this function overwrites the existing port number in POP3 Server port with 995.
• Clicking on No transfers the access data without encryption.

120 characters

It can be associated with up to 6 e-mail accounts to 6 different handsets and used in parallel.

Only e-Mail notification is possible.

You have the option to reload the firmware version that was loaded before the last update on the base station.

• Click on the Former Version button.
• In the dialogue box that appears, click the OK button to start the firmware downgrade.

You can also reload the firmware version that was loaded by default onto the phone.

• Click on the Delivery Version button.
• In the dialogue box that appears, click the OK button to start the firmware downgrade.

The selected firmware is reloaded on the phone and the current firmware is overwritten. Your connection to the Web configurator is terminated, and the base station is rebooted.

This process can take up to 3 minutes.

No, the Firmware will not be deleted!

When the version check is enabled, the phone checks on a daily basis

whether the Gigaset configuration server has a new version of the phone

firmware or the provider profile. If the telephone is not connected to

the Internet at the time when the check is to be carried out (e.g.,

because the router is disabled), the check is carried out as soon as the

phone is reconnected to the Internet.

If a new version is

available, a message to this effect is shown on the display of the

registered handsets. You can then perform an automatic update of the

firmware or of the provider data.

You can enable resp. disable the autom. version check as follow:

• Open Web-Configuration
• Click to Settings - Management - Firmware update
• Select Yes next to "Automatic check for software/profile updates" to enable the automatic version check. Select No if you do not want a version check to be carried out.

Via Web Configurator:

Status » Firmware version » The first 5 digits indicate the number of the firmware update

If you are in a call (> 8 sec):

Options » Service-Info » Scroll to list entry number 4. The first 5 digits indicate the number of the firmware update

When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware or the provider profile. If the telephone is not connected to the Internet at the time when the check is to be carried out (e.g., because the router is disabled), the check is carried out as soon as the phone is reconnected to the Internet.

If a new version is available, a message to this effect is shown on the display of the registered handsets. You can then perform an automatic update of the firmware or of the provider data.

You can enable resp. disable the autom. version check as follow:

• Open Web-Configuration
• Click to Settings - Management - Firmware update
• Select Yes next to "Automatic check for software/profile updates" to enable the automatic version check. Select No if you do not want a version check to be carried out.

Yes, please note the following prerequisites:

• The base station is connected to the Internet.
• No calls are being made via the fixed line network or VoIP.
• There is no internal connection between the registered handsets or between the handset and the answering machine.
• The base station menu is not open on any of the handsets.

One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.

In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.

Please Note:
If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:

• Unplug the power-supply unit from the socket.
• Press and hold down the paging key on the base station.
• Plug in the power-supply unit again.

Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.

If the Gigaset isn’t working again, please try the following steps to complete the software update:

• connect the device to another LAN-Port of the routers and wait approx. 15 minutes, or
• connect the device to a hub or switch and wait approx. 15 minutes, or
• connect the device directly to the DSL modem / cable-modem and wait approx. 15 minutes
• connect the device to another DSL modem / cable-modem and wait approx. 15 minutes

In this status no VoIP calls are possible. Please check the following points:

• Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
• Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).

• Make sure that the router is connected to the internet.

If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:

• Use the LAN cable from the Gigaset packaging.
• Connect the Gigaset base via LAN cable to the router (e.g. to LAN1). Please note: The blue LED of the Gigaset base must flash!
• Please make sure that your internet connection is working. A working internet connection is required for telephony.
• Please make sure that your telephony data (internet telephone numbers, provider-profile, …) is only entered in Gigaset base. If telephony data is also entered in the router, please delete it! Please note: Often an error message is displayed when telephony data is entered wrong (e.g. “Provider registration is not possible” or “Server not available”.
• Furthermore each handset must be associated with the correct send connection and receive connection. Please check this by holding down the green button and selecting the first IP connection. Afterwards you have to press the green button briefly and dial a telephone number. In case of an error message such as "Connection is not established", please contact your provider.
• If either you can only hear your call partner or your call partner can only hear you, change the STUN-settings in the web configurator of the base (activate if disabled and vice versa). If a call is possible afterwards, configure the send connection for all registered handsets.
• If no call is possible after that, you can check your VoIP-line by echo test via Gigaset.net. The echo-service is available at the following telephone number: 12345#9 . After an announcement the echo-service will send back(directly as an echo) the voice data received from you. Please contact your provider if the echo test is okay.

No. Both, caller and callee have to be in the Gigaset.net network.

Press the Control key slightly longer then when accessing your directory. Scroll down to Gigaset.net by using the Control key and acknowledge by pressing the right-sided Display key.

If you use a other handset there are three ways to enter the Gigaset.net directory:

• Enter your directory and select Gigaset.net.
• Dial 1188#9 and acknowledge by pressing the Talk key (green phone receiver symbol).
• You can program the fast access function of key 1 for entering the Gigaset.net. For details on how to program the fast access function, please refer to your Gigaset’s manual.

Depending on your Gigaset, there are two different ways to access your account data:

• Dial 1188#9 and acknowledge by pressing the Talk key. Enter Options by pressing the right-sided Display key. Scroll down to Own details by using the Control key and acknowledge by pressing the right-sided Display key.
• Dial 1188#9 and acknowledge by pressing the Talk key. Search the Gigaset.net directory for a name. Enter Options by pressing the right-sided Display key. Scroll down to your own data by using the Control key and acknowledge by pressing the right-sided Display key. Your Gigaset.net number and name will be shown. 

An echo service is available for you to check

your VoIP connection.

The echo service is available in six languages:

• 12341#9 (English)
• 12342#9 (Dutch)
• 12343#9 (Italian)
• 12344#9 (French)
• 12345#9 (German)
• 12346#9 (Spanish)

After an announcement, the echo service

immediately sends back the voice data you

have received in the form of an echo.

Yes. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

Each Gigaset VoIP has an unalterable Gigaset.net number. If your phone just has to be repaired, you can keep both, nickname and number. But if your phone has to be swapped, you will get a new number and therefore have to choose a new nickname.

With Gigaset.net you can make free of charge phone calls to other Gigaset.net members all over the globe via the Internet. To use the service you do not have to register with a VoIP provider or make any additional settings. You just have to plug in your phone’s mains adapter and to establish a connection to the Internet. To activate the service, search the Gigaset.net directory for any nickname. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

If your Gigaset.net account has been idle for more than six weeks, it will be deactivated automatically. To reactivate your account, you have three options:

• Search the Gigaset.net directory.
• Make a call via Gigaset.net (call a phone number that ends with #9).
• Reactivate your account via web-interface.

Touch the missed call event and then the symbol  "Call back".

Start the Elements app > Dashboard > Event list

Only one Gigaset-Go base station can be connected with an account.

This is a call with a larger frequency range which leads to a better speech quality.
In wideband mode the audio codec G.722 is used.

This app is also used for other Gigaset products.
For you as a Gigaset Go user only the item “events” is relevant.

Select a connection after the claiming process:
Settings > news > call notification > select connections

There could be longer delays after changes of IP settings depending on the provider.

When connecting the Gigaset Go base station to mains for the first time, the initialization could take up to 10 minutes.
During this time frame it reacts slower.

If the caller is not existing in the contact list of the smartphone or the caller’s number is different to the contact number (e.g. area code is missing), enter the correct country code and area code:
In the handset: Settings > Telephony > Area code e.g. [0049]  [02871]
In the Web-UI: Settings > Management > Local settings

If e.g. the telephone number 02871 111111 is shown as 111111 in the app, enter the correct country code and area code:
In the handset: Settings > Telephony > Area code e.g. [0049]  [02871]
In the Web-UI: Settings > Management > Local settings

The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

There are two ways of connecting your PC to the Web configurator on the Gigaset:

1. Via the phone's IP address in the local network

Establish the current IP address of the phone. It is displayed when you open the following menu:

• Menu-Settings-System-Local Network (enter PIN)

Your phone's IP address can change if you have activated dynamic IP address Assignment

• Launch the Web browser on your PC.

• Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.

• Press the return key.

A connection is established to the phone's Web configurator.

Warning:
If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

Prerequisite: Your PC and phone are connected to the Internet.

• Launch the Web browser on your PC.
• Enter one of the following URLs into the Web browser's address field:

www.gigaset-config.com
www.gigaset-device.com

• Press the return key.

You will receive a message stating that the connection has been forwarded to phone.
If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

Please note:
The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

• Open the Web configurator
• Go to "Settings" - "IP Configuration"
• Show Advanced Settings
• Enable the option "Allow access from other networks"

Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

In this status no VoIP calls are possible. Please check the following points:

• Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
• Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).

• Make sure that the router is connected to the internet.

If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.

You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.

Use VLAN Tagging

• Select Yes if you want the base station to use VLAN tagging.

VLAN Identifier

• Enter the VLAN Identifier. Numbers ranging from 0–4094 (12-bit values) are permitted.

VLAN Priority

• Enter the VLAN Priority. Numbers ranging from 0–7 (3-bit values) are permitted.

If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.

You can read out the IP address at the handset.

Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“

Please note there must be a connection to your router.

The following voice codecs are supported by your phone:

G.722

Excellent voice quality. The broadband speech codec G.722 works at the same

bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

rate. This allows higher frequencies to be played back. The speech tone is therefore

clearer and better than for the other codecs (High Definition Sound Performance).

G.711 a law / G.711 μ law

Excellent voice quality (comparable with ISDN). The necessary bandwidth is

64 kbit/s per voice connection.

G.726

Good voice quality (inferior to that with G.711 but better than with G.729).

Your phone supports G726 with a transmission rate of 32 kbit/s per voice

connection.

G.729

Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

per voice connection.

To save additional bandwidth and transmission capacity, on VoIP connections

that use the G.729 codec you can suppress the transmission of voice packets in

pauses ("Silence Suppression"). Instead of the background noises in your environment,

your caller then hears a synthetic noise generated in the receiver

(option: Enable Annex B for codec G.729).

It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

• Open the Web configurator
• Go to "Settings" - "IP Configuration"
• Show Advanced Settings
• Enable the option "Allow access from other networks"

Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.

You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.

Use VLAN Tagging

• Select Yes if you want the base station to use VLAN tagging.

VLAN Identifier

• Enter the VLAN Identifier. Numbers ranging from 0–4094 (12-bit values) are permitted.

VLAN Priority

• Enter the VLAN Priority. Numbers ranging from 0–7 (3-bit values) are permitted.

If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.

You can read out the IP address at the handset.

Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“

Please note there must be a connection to your router.

The following voice codecs are supported by your phone:

G.722

Excellent voice quality. The broadband speech codec G.722 works at the same

bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

rate. This allows higher frequencies to be played back. The speech tone is therefore

clearer and better than for the other codecs (High Definition Sound Performance).

G.711 a law / G.711 μ law

Excellent voice quality (comparable with ISDN). The necessary bandwidth is

64 kbit/s per voice connection.

G.726

Good voice quality (inferior to that with G.711 but better than with G.729).

Your phone supports G726 with a transmission rate of 32 kbit/s per voice

connection.

G.729

Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

per voice connection.

To save additional bandwidth and transmission capacity, on VoIP connections

that use the G.729 codec you can suppress the transmission of voice packets in

pauses ("Silence Suppression"). Instead of the background noises in your environment,

your caller then hears a synthetic noise generated in the receiver

(option: Enable Annex B for codec G.729).

You can activate and deactivate the Info services for every handset:

• Open the following Web page of the Web configurator: Settings - Info services on screensaver.
• Activate Yes / No to switch the display of text information on or off.
• Click Set to save the settings in your phone.

Configuring info services:

Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

Enter the account data shown on the Info services on screensaver Web page into the fields for the user account.

This will open a Web page where you can compile your info service.

Define which information should be sent regularly to your handset.

If the handset does not display the info service information in idle mode, please check the following handset settings:

• Activate the Screensaver in the menu: Menu – Settings – Display – Screen saver
• In the screensaver settings, the option Info services must be set as Screensaver

Incoming text information via internet will overwrite the Screensaver.

Precondition: The info service must be activated.

• Open the following Web page of the Web configurator: Settings - Info services
• Activate Yes to switch the display of text information on.
• Click Set to save the settings in your phone.

Configuring info services:

Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.

If the handset does not display the info service information in idle mode, please check the following handset settings:

• Activate the Screensaver in the menu: Menu – Settings – Display – Screen saver
• In the screensaver settings, the option Info services must be set as Screensaver

Incoming text information via internet will overwrite the Screensaver.

Precondition: The info service must be activated.

• Open the following Web page of the Web configurator: Settings - Info services
• Activate Yes to switch the display of text information on.
• Click Set to save the settings in your phone.

Configuring info services:

Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.

Yes, you can use the Repeater to extract the range

Basically all GAP compatible handsets can be used.

The Gigaset compatibility database www.gigaset.com/compatibility shows you which telephone functions and features are attuned with which device combinations

The LED of the message key on registered handsets shows when a new message has been received. This function is called Message Waiting Indication (MWI).

Via the Web configurator in Settings - Messaging - Message Notification you can for each handset individually set on behalf of which type of new messages the LED should flash. The message types are:

• Missed calls
• Missed alarms
• SMS (is not available in all countries)
• eMail
• Answering Machine 
• Network Mailboxes

For each handset select the message types because of which the message key shall flash when a new message has been received. To do this, click the option next to the message type. You can assign several or no message types to each handset.

By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.

Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.

If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.

Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.

If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

Eine mögliche Ursache ist, dass Anrufe ins Ausland in den Einstellungen des verwendeten Routers deaktiviert sind.

Beispiel Router AVM Fritz!Box:

In den Einstellungen der AVM Fritz!Box unter Telefonie - eigene Rufnummern - Sicherheit - Auswahl ändern besteht die Möglichkeit Anrufe ins Ausland für angeschlossene IP-Telefone zu erlauben bzw. nicht zu erlauben.

Sollten Sie bei Ihrem Gigaset IP/GO Basisstation das Providerprofil „Fritz!Fon“ verwendet haben, kann es nach dem Update Ihrer Fritzbox auf die Softwareversion 6.80 zu dem Problem kommen, dass keine Anrufe mehr möglich sind. Der Grund hierfür ist, dass die Fritzbox das Passwort für die Registrierung des Gigasets zurückgesetzt hat.

Gehen Sie bitte folgendermaßen vor um das Problem zu lösen:

1. Das Passwort für die Gigaset-Verbindung muss in der Fritzbox neu vergeben werden.

2. In der Webkonfiguration des Gigasets unter Einstellungen-Telefonie-Verbindungen die entsprechende Verbindung aufrufen und dort das in der Fritzbox neu vergebene Passwort eintragen.

Nun sollte die Anmeldung des Gigasets an die Fritzbox wieder einwandfrei möglich sein. 

Factory conditions:

• Open “Menu”- “Settings” – “Base”/"System" – “Base Reset”
• Press “OK”

All individual settings are resetted.

Hardware reset:

• Unplug the power-supply unit from the socket.
• Press and hold down the paging key on the base station.
• Plug in the power-supply unit again.
• Keep the paging key on the base station pressed for at least 10 more seconds(base station with answering machine at least 20 seconds) until the key is flashing.

The entire contents of the memory will be deleted. All portable handsets will be deregistrationed. The system code will be reset to 0000.

Please refer to the user guide of your

phone to check whether your base station is suitable for operating the

repeater and how to prepare it for registering the repeater.
Before

starting registration, position the Gigaset Repeater directly adjacent

to the base station and to a power connection. If you are already using

Gigaset Repeaters, these must be switched on and positioned close to the

base station for this registration procedure.

Automatic registration
Carry out the following steps:

• Switch on Gigaset Repeater: Connect the power supply unit to a plug socket. Following this, the device will enter registration mode for 5 minutes.
• Prepare the base station for registering the repeater, in the same way as you would to manually register a handset. Please refer to the operating instructions for your base station.

The repeater will automatically be registered to the

base station. The LEDs will indicate whether registration was

successful or unsuccessful.

Please note: Ensure that no other base stations in registration mode are located close to the Gigaset Repeater during this procedure.

De-registration
It

may be necessary to de-register the repeater, for example if it has to

be replaced. Information about this can be found in the operating

instructions of your base station, or via the system menu of your phone

e.g. C430/C430A, C530/C530A, CL660/CL660A, E630/E630A. For phones

without a repeater system menu, the repeater can be de-registered using

the Reset Repeater procedure.

Only for German market relevant.

Yes, with the Dialling Plans. You can make fixe line calls via Provider A and calls to mobile phones via provider B.

Yes, up to 6.

The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

In this status no VoIP calls are possible. Please check the following points:

• Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
• Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).

• Make sure that the router is connected to the internet.

If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

The phone supports the establishment of secure data connections on the Internet with the TLS security protocol (Transport Layer Security). With TLS, the client (the phone) uses certificates to identify the server. These certificates must be stored on the base station.

You can manage them via this Web page Settings – Telephony - Security.

The lists contain the server or CA certificates (certificates from certification points) that have already been implemented by default or have been downloaded via the Web configurator and are classed as valid, i.e., have been accepted.

Deleting a certificate from one of the lists: Select the certificate and click on the [Remove] button. The certificate is deleted from the list immediately.

Checking information about a certificate: Select the certificate and click on the [Details] button. A new Web page appears, displaying the properties of the certificate. If one of the certificates becomes invalid, e.g., because it has expired, it is transferred to the Invalid Certificates list.

You can import new certificates as follow:

• To do this, first load the certificate onto your PC
• Then enter the file name (including the complete path name) in the Certificate field, or click on the [Browse...] button and navigate to this file.
• Click on the [Transfer] button to upload the certificate to the base station

The list of invalid certificates contains the certificates received from servers that have not passed the certificate check, and certificates from the Server Certificates / CA Certificates lists that have become invalid. You have the following options:

• Accept a certificate: Select the certificate and click on the [Accept] button. Depending on its type, the certificate is transferred to one of the Server Certificates / CA Certificates lists (even if it has already expired). If a server responds again with this certificate, this connection is accepted immediately.
• Reject a certificate: Select the certificate and click on the [Reject] button. The certificate is transferred to the Server Certificates list with the label (rejected). If a server responds again with this certificate, this connection is rejected immediately.
• Check information about a certificate: Select the certificate and click on the [Details] button

In the Web configuration on the page Settings – Management – Save & Restore, you can save the current settings in a file on your PC.

If you change the settings accidentally or you need to reset the base station due to a fault, you can reload the saved settings from the file on your PC to your phone.

Settings saved in the file include the following:

• The settings for the local network (IP configuration)
• The phone numbers/connections set up on your base station
• The assignment of send and receive connections
• Your own local area code and access code
• The network mailbox number
• The info services settings
• The settings for synchronisation with a time server
• The ECO DECT settings
• The settings for ringer melodies and volume levels

For some VoIP accounts/providers it might be necessary to adjust the volume for the dive via the Web Configurator. To do this, please open on your computer the Web Configurator and setup the VoIP Volume under “Settings” – Telephony” – “Audio” – “VoIP Volume”.

Yes, with the Dialling Plans. You can make fixe line calls via Provider A and calls to mobile phones via provider B.

Yes, the maximum is one fixed line call and two VoIP calls. With three parallel calls the performance of the phone can become slow.

Functions to improve the voice quality on VoIP connections are available on the Web configuration page: Settings - Telephony - Audio

The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.

In the case of the voice codec, the voice data is digitalised (coded/decoded) and compressed. A "better" codec (better voice quality) means more data needs to be transferred, i.e., perfect voice data transfer requires a DSL connection with a larger bandwidth.

You can influence the voice quality by selecting (bearing in mind the bandwidth of your DSL connection) the voice codecs your phone is to use, and specifying the order in which the codecs are to be suggested when a VoIP connection is established.

Default settings for the codecs used are stored in your phone; one setting optimised for low bandwidths and one for high bandwidths.

You can generally select one of these standard settings for all VoIP connections on your phone. If your DSL connection has a low bandwidth, you can also exclude parallel VoIP connection to increase the voice quality.

You can also make the settings for the voice codecs yourself by selecting the voice codecs to be used for each VoIP connection on your phone and specifying the sequence in which they should be suggested when establishing a VoIP connection.

The following voice codecs are supported by your phone:

G.722

Excellent voice quality. The broadband speech codec G.722 works at the same bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling rate. This allows higher frequencies to be played back. The speech tone is therefore clearer and better than for the other codecs (High Definition Sound Performance).

G.711 a law / G.711 μ law

Excellent voice quality (comparable with ISDN). The necessary bandwidth is 64 kbit/s per voice connection.

G.726

Good voice quality (inferior to that with G.711 but better than with G.729). Your phone supports G726 with a transmission rate of 32 kbit/s per voice connection.

G.729

Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s per voice connection. To save additional bandwidth and transmission capacity, on VoIP connections that use the G.729 codec you can suppress the transmission of voice packets in pauses ("Silence Suppression"). Instead of the background noises in your environment, your caller then hears a synthetic noise generated in the receiver (option: Enable Annex B for codec G.729).

Observe the following for good voice quality:

• When making calls using VoIP, avoid performing other Internet activities (e.g., surfing the Internet).
• Please note that voice delays can occur depending on the codec used and the network capacity utilisation.

It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

In this status no VoIP calls are possible. Please check the following points:

• Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
• Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).

• Make sure that the router is connected to the internet.

If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

Eine mögliche Ursache ist, dass Anrufe ins Ausland in den Einstellungen des verwendeten Routers deaktiviert sind.

Beispiel Router AVM Fritz!Box:

In den Einstellungen der AVM Fritz!Box unter Telefonie - eigene Rufnummern - Sicherheit - Auswahl ändern besteht die Möglichkeit Anrufe ins Ausland für angeschlossene IP-Telefone zu erlauben bzw. nicht zu erlauben.

The following voice codecs are supported by your phone:

G.722

Excellent voice quality. The broadband speech codec G.722 works at the same

bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

rate. This allows higher frequencies to be played back. The speech tone is therefore

clearer and better than for the other codecs (High Definition Sound Performance).

G.711 a law / G.711 μ law

Excellent voice quality (comparable with ISDN). The necessary bandwidth is

64 kbit/s per voice connection.

G.726

Good voice quality (inferior to that with G.711 but better than with G.729).

Your phone supports G726 with a transmission rate of 32 kbit/s per voice

connection.

G.729

Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

per voice connection.

To save additional bandwidth and transmission capacity, on VoIP connections

that use the G.729 codec you can suppress the transmission of voice packets in

pauses ("Silence Suppression"). Instead of the background noises in your environment,

your caller then hears a synthetic noise generated in the receiver

(option: Enable Annex B for codec G.729).

If you wish to permit two VoIP connections, do the following steps: 

• Open the Web Configurator
• Open the menu "Settings" - "Telephony" - "Audio"
• Activate the option "No" next to "Allow 1 VoIP call only"

Please Note: If, however, your DSL connection has a narrow bandwidth, there may be problems if two VoIP calls are made at the same time.The data is no longer transferred properly(long voice delay, datalosses etc.).

The echo effect is based on network switches.

The problems when connecting to the incoming

e-mail server may have the following causes:

• Your Gigaset is connected to the Internet.
• Incomplete entries for name of incoming e-mail server, user name and/or password. Please note that the server has to use the POP3/POP3S protocol (IMAP protocol is not supported!)
• Temporary problems with the incoming e-mail server (server is down or is not connected to the Internet).
• The permitted number of VoIP connections has already been reached.

Solutions:

• Make sure that your Gigaset is connected to the internet
• Check the e-mail settings in the Web configuration.
• Try again later.

The following procedures allow changing the date/time format from EU to US and vice versa:

EU format --> US fomat

In IDLE mode press the keys Menue * # 87 #

US format --> EU fomat

In this status no VoIP calls are possible. Please check the following points:

• Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
• Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).

• Make sure that the router is connected to the internet.

If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

Sollten Sie bei Ihrem Gigaset IP/GO Basisstation das Providerprofil „Fritz!Fon“ verwendet haben, kann es nach dem Update Ihrer Fritzbox auf die Softwareversion 6.80 zu dem Problem kommen, dass keine Anrufe mehr möglich sind. Der Grund hierfür ist, dass die Fritzbox das Passwort für die Registrierung des Gigasets zurückgesetzt hat.

Gehen Sie bitte folgendermaßen vor um das Problem zu lösen:

1. Das Passwort für die Gigaset-Verbindung muss in der Fritzbox neu vergeben werden.

2. In der Webkonfiguration des Gigasets unter Einstellungen-Telefonie-Verbindungen die entsprechende Verbindung aufrufen und dort das in der Fritzbox neu vergebene Passwort eintragen.

Nun sollte die Anmeldung des Gigasets an die Fritzbox wieder einwandfrei möglich sein. 

If you wish to permit two VoIP connections, do the following steps: 

• Open the Web Configurator
• Open the menu "Settings" - "Telephony" - "Audio"
• Activate the option "No" next to "Allow 1 VoIP call only"

Please Note: If, however, your DSL connection has a narrow bandwidth, there may be problems if two VoIP calls are made at the same time.The data is no longer transferred properly(long voice delay, datalosses etc.).

One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.

In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.

Please Note:
If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:

• Unplug the power-supply unit from the socket.
• Press and hold down the paging key on the base station.
• Plug in the power-supply unit again.

Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.

If the Gigaset isn’t working again, please try the following steps to complete the software update:

• connect the device to another LAN-Port of the routers and wait approx. 15 minutes, or
• connect the device to a hub or switch and wait approx. 15 minutes, or
• connect the device directly to the DSL modem / cable-modem and wait approx. 15 minutes
• connect the device to another DSL modem / cable-modem and wait approx. 15 minutes

If the handset does not display the info service information in idle mode, please check the following handset settings:

• Activate the Screensaver in the menu: Menu – Settings – Display – Screen saver
• In the screensaver settings, the option Info services must be set as Screensaver

Incoming text information via internet will overwrite the Screensaver.

Precondition: The info service must be activated.

• Open the following Web page of the Web configurator: Settings - Info services
• Activate Yes to switch the display of text information on.
• Click Set to save the settings in your phone.

Configuring info services:

Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.

Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

There are two ways of connecting your PC to the Web configurator on the Gigaset:

1. Via the phone's IP address in the local network

Establish the current IP address of the phone. It is displayed when you open the following menu:

• Menu-Settings-System-Local Network (enter PIN)

Your phone's IP address can change if you have activated dynamic IP address Assignment

• Launch the Web browser on your PC.

• Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.

• Press the return key.

A connection is established to the phone's Web configurator.

Warning:
If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

Prerequisite: Your PC and phone are connected to the Internet.

• Launch the Web browser on your PC.
• Enter one of the following URLs into the Web browser's address field:

www.gigaset-config.com
www.gigaset-device.com

• Press the return key.

You will receive a message stating that the connection has been forwarded to phone.
If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

Please note:
The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.